Me: May I speak with Martha Gómez, please?
Bureaucrat: I can’t give out employees’ information, ma’am.
Me: ?? ….
Bureaucrat: I’m not allowed to give out employees’ information or connect you directly to an employee.
Me: ?? ….
Bureaucrat: If you have a department…
Me: Um, she works in human resources.
Bureaucrat: Oh, you want to talk to JoAnn Lopéz. Her number is 720-555-5555.
Me: Isn’t she an employee?
Bureaucrat:Excuse me, ma’am?
Me: Well, why can you give me JoAnn’s number but not Martha’s?
Bureaucrat: ?? ….
Me: Never mind.
